Communications & Content Specialist

Are you a changemaker? Come on INN! 

Who Are We?
We’re an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.

At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home.

We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma-informed organization, we create a safe and supportive environment, promoting healing and resilience.

We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work, please review the position below to see if there’s a fit with your skills and experience.

What Are We Looking For?

• Position Title         Communications & Content Specialist
• Job Type                   Full Time
• Department            Marketing & Communications
• Reports to                Manager, Marketing and Communications

Position Overview
We are seeking a passionate and dedicated Communications & Content Specialist to join our team at Inn from the Cold. The Communications & Content Specialist supports strategic communications, public relations, and executive messaging to strengthen Inn from the Cold’s brand, reputation, and philanthropic impact. The Specialist is a strong writer and creative storyteller who leads cross-platform content, media engagement, and social media to position The Inn as a charity of choice and a thought leader in family homelessness.

What You’ll Do

• Lead cross-platform content creation and storytelling by writing, editing, and gathering interviews to produce compelling digital, print, and donor-focused materials.
• Execute and support the development of the social media strategy, overseeing daily posts, multimedia content, community interaction, analytics reporting, and paid social campaigns.
• Support executive communications by drafting speeches, op-eds, key messages, and briefing materials for leadership.
• Drive public relations and media engagement, including pitching stories, coordinating interviews, responding to media inquiries, and maintaining media contact lists.
• Produce and manage newsletters and email marketing, handling content, design, scheduling, and audience list administration.
• Maintain and update the organizational website with timely blogs, landing pages, program updates, and event information.
• Write donor-centered and campaign copy for fundraising appeals, digital ads, multi-channel campaigns, and event promotions.
• Support internal communications and staff engagement, contributing to strategies and campaigns that strengthen organizational culture and alignment.
• Capture and create visual content—photos, videos, and event assets—to enhance storytelling and support real-time engagement.

This position description reflects the general duties of the role but is not intended to include all duties that may be inherent in the position. The Communications & Content Specialist may be asked to perform other duties as required or assigned.

What You Bring to Our Mission

• Strong written and verbal communication with ability to write for multiple audiences.
• Adaptability and ability to prioritize tasks in a fast-paced environment.
• High level of professionalism and accountability.
• Excellent interpersonal and relationship-building skills.
• Creative thinking and an eye for detail in storytelling and design.
• Post-secondary education in communications, journalism, marketing, or public relations.
• 2–5 years of experience in communications, digital content, or public relations (nonprofit experience an asset).
• Proficiency in Adobe Creative Suite, Microsoft Office 365, and content design tools.
• Familiarity with website CMS (e.g., WordPress), Mailchimp, Hootsuite, Google Analytics, and social media platforms.
• Experience writing for both internal and external audiences.
• Working knowledge of social media strategy and paid ad campaigns.
• Photography and video editing skills are considered an asset.
• Commitment to the mission and values of Inn from the Cold.

What We Offer
We provide people with meaningful work and are committed to offering equitable benefits and total compensation to all staff, including:

• Competitive salary, where all employees are paid a living wage at minimum
• Focus on health and wellbeing, including access to employer paid extended health benefits, dental benefits, annual health spending account and employer matched RRSP contributions
• Commitment to your mental well-being with free and confidential support through the Employee & Family Assistance Program
• Work-life balance, including paid vacation starting at three weeks, wellness days, and 12 paid statutory holidays
• Supportive and flexible work environment, with ongoing training and development opportunities
• Potlucks, celebrations, employee engagement initiatives and plenty of fun
• Strong commitment to advancing reconciliation, aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples
• Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity, creating a rich and inclusive workplace.

Our Commitment
Join us in a workplace where your actions contribute to breaking down barriers, fostering equity, and creating a truly inclusive and antiracist space. At Inn from the Cold, you're not just an employee but a crucial part of a community, making a difference in the lives of those who need it most.

Diversity, Equity and Inclusion: The INN is deeply committed to building a workplace where inclusion is valued and prioritized. We welcome and encourage applicants from diverse backgrounds and experiences. If you are passionate about our mission and can contribute to our team, we encourage you to apply, even if you don't meet every qualification listed. We value unique perspectives and are committed to building a team that represents a variety of talents and skills. We are proud to be an equal opportunity employer seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, colour, religious beliefs, gender, gender identity or expression, family status, marital status, sexual orientation, place of origin, source of income, mental and physical disability, age or veteran status.

Join Our Team
We are excited to hear from you! We invite you to join our movement to end family homelessness in our city. If you are passionate about making a difference and meet the qualifications above, please submit your resume and cover at https://innfromthecold.org/careers/

The successful candidate must satisfactorily complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.

Application Deadline: Applications will be accepted until a successful candidate is found.

Inn from the Cold is committed to providing reasonable accommodations throughout the hiring process. To request an accommodation, please contact us at HR@innfromthecold.org before your interview.