Indigenous Case Manager

Are you a changemaker? Come on INN!

Who Are We?

We’re an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.

At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home.

We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma-informed organization, we create a safe and supportive environment, promoting healing and resilience.

We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work, please review the position below to see if there’s a fit with your skills and experience.

 What Are We Looking For?

• Position Title: Indigenous Case Manager
• Job Type: Full-time, Permanent
• Department: Impact & Engagement
• Reports to: Manager, Indigenous Engagement

Position Overview

We are seeking a passionate and dedicated Indigenous Case Manager to join our team at Inn from the Cold. The Indigenous Case Manager for the Moccasin Pathways program supports Indigenous families transitioning from homelessness to housing and independence. They provide intensive case management, advocacy, and resource navigation, working from an Indigenous worldview and Housing First approach.

What You’ll Do

• Establish initial contact and conduct intake assessments with Indigenous families referred to the program, ensuring a thorough understanding of their needs and circumstances.
• Guide and support families in securing suitable housing, including assisting with online searches, communicating with landlords, and attending housing viewings to ensure compatibility.
• Foster ongoing communication and collaboration with landlords and community housing providers to address tenancy issues, facilitate rent payments, and explore subsidy opportunities for families.
• Collaborate closely with families to develop personalized case plans, identifying achievable goals and strategies to overcome barriers, while embracing a Housing First and Indigenous Family Harm Reduction Model.
• Provide consistent and compassionate one-on-one support to families, offering referrals, advocacy, and practical assistance to address various challenges related to housing stability and meeting basic needs.
• Cultivate a culturally responsive approach by facilitating connections to Indigenous worldview-based activities and programs that promote family well-being and resilience.
• Maintain client records and documentation, ensuring that case notes are accurately entered into relevant systems in a timely manner to track progress and facilitate communication within the organization.
• Proactively research and share information about community resources, programs, and opportunities that may benefit client families, contributing to the agency's Community Resource Dashboard.
• Participate in various meetings, trainings, and collaborative activities, including regular case consultations, team meetings, and organizational events, to enhance professional development and promote effective teamwork.

This position description reflects the general duties of the role, but is not intended to include all duties that may be inherent in the position. The Indigenous Case Manager may be asked to perform other duties as required or assigned.

 What You Bring to Our Mission

• Completion of a diploma or degree program related to social work or human services, or an equivalent of experience in the human service sector.
• Knowledge and understanding of Indigenous cultures and worldviews, with preference given to lived Indigenous experience.
• 2 years’ experience as a case manager and familiarity with family-specific challenges, barriers, and resources.
• Direct experience working with Treaty 7 Nations and Indigenous communities in Calgary is an asset.
• Strong computer skills and knowledge of Microsoft Office Suite and experience using database systems for client documentation and record keeping.
• Familiarity with Housing First, Harm Reduction, Trauma-Informed Care, and adherence to organizational policies and codes of conduct.
• Valid class 5 driver’s license and access to a reliable vehicle, with a minimum $2,000,000 third-party liability insurance for a personal vehicle.
• Capability to work with individuals experiencing behavioural and emotional challenges, employing conflict resolution skills.
• Effective written and verbal communication, with the ability to work independently and in teams.
• Proficient time management and organizational skills, adaptable to changing environments.
• Creative problem-solving skills and commitment to fostering a positive workplace culture.

What We Offer

We provide people with meaningful work and are committed to offering equitable benefits and total compensation to all staff, including:

• Competitive salary, where all employees are paid a living wage at minimum
• Focus on health and wellbeing, including access to employer-paid extended health benefits, dental benefits, annual health spending account and employer-matched RRSP contributions
• Commitment to your mental well-being with free and confidential support through the Employee & Family Assistance Program
• Work life balance, including paid vacation starting at three weeks, wellness days, and 12 paid statutory holidays
• Supportive and flexible work environment, with ongoing training and development opportunities
• Potlucks, celebrations, employee engagement initiatives and plenty of fun
• Strong commitment to advancing reconciliation, aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples
• Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity, creating a rich and inclusive workplace.

Our Commitment

Join us in a workplace where your actions contribute to breaking down barriers, fostering equity, and creating a truly inclusive and antiracist space. At Inn from the Cold, you're not just an employee but a crucial part of a community, making a difference in the lives of those who need it most.

Diversity, Equity and Inclusion: The INN is deeply committed to building a workplace where inclusion is valued and prioritized. We welcome and encourage applicants from diverse backgrounds and experiences. If you are passionate about our mission and can contribute to our team, we encourage you to apply, even if you don't meet every qualification listed. We value unique perspectives and are committed to building a team that represents a variety of talents and skills. We are proud to be an equal-opportunity employer seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age or veteran status, or any other non-merit-based or legally protected grounds.

Join Our Team

We are excited to hear from you! We invite you to join our movement to end family homelessness in our city. If you are passionate about making a difference and meet the qualifications above, please submit your resume and cover letter by clicking visiting our website at Innfromthecold.org/careers.

The successful candidate must satisfactorily complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.

Application Deadline: Applications will be accepted until a successful candidate is found.

Inn from the Cold is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact us at HR@innfromthecold.org before your interview.