Description
Poundmaker’s Lodge Treatment Centres
Poundmaker’s Lodge Treatment Centres is seeking a compassionate, dependable, and grounded Program Attendant to support clients during evenings, overnight shifts, and weekends. This role is essential to maintaining a safe, structured, and respectful environment where individuals can focus on healing and recovery.
The ideal candidate brings strong interpersonal skills, emotional awareness, and a calm, steady presence. This position is well suited to individuals who value relationship-based work, clear boundaries, and contributing meaningfully to the well-being of others.
About the Role
Program Attendants provide non-counselling, hands-on support to clients outside of regular business hours. You will help uphold daily routines, support participation in programming, and ensure client safety, comfort, and dignity at all times.
This role requires attentiveness, empathy, consistency, and the ability to respond thoughtfully in emotionally sensitive situations.
Key Responsibilities
Client Support & Care
Provide respectful, non-judgmental support to clients in recovery
Maintain a calm and reassuring presence during evenings and weekends
Encourage participation in scheduled programming and activities
Support new client intakes using established procedures
Offer positive, strengths-based feedback that supports personal growth
Maintain professional boundaries and uphold ethical standards
Safety & Well-Being
Conduct regular room and security checks
Enforce house rules with fairness and consistency
Safely dispense and document medications as per directives
Respond appropriately to client concerns, emotional distress, or conflict
Communicate effectively with supervisors and team members regarding client needs
Program & Operations Support
Facilitate or initiate programming when required
Transport clients to approved meetings, ceremonies, and activities
Maintain accurate documentation (daily logs, incident reports, overviews)
Manage front desk duties including phones, visitors, and sign-in protocols
Prepare shift summaries and ensure program materials are stocked and organized
What We’re Looking For
Strong communication and listening skills
Ability to remain composed and supportive in challenging situations
High level of organization, reliability, and attention to detail
Comfort working independently while being part of a supportive team
Respect for confidentiality and professional boundaries
Genuine interest in supporting people through recovery and change
Experience in residential care, healthcare, social services, or community support is an asset, but we welcome applicants with transferable life or work experience who demonstrate empathy, responsibility, and emotional maturity.
Why Work With Us
Meaningful work that directly supports healing and recovery
Supportive team environment grounded in respect and collaboration
Training opportunities and ongoing professional development
Culturally grounded, values-based organization
Opportunity to make a real difference during critical moments of care
Schedule
Evening, overnight, and weekend shifts
Flexible scheduling based on program needs
Apply with resume and cover letter to: info@poundmaker.org