Description
About Spark
TELUS Spark Science Centre (Spark), a registered educational charity, exists to entertain and inspire people of all ages through creative encounters with science, engineering, technology, math and art. Spark exists to lift people up with the power of curiosity through creative encounters with science!
Calgary’s science centre is a pioneer in science entertainment and programming, with roots dating back to 1967. Home to one of Western Canada’s largest dome theatre, the Digital Immersion Gallery, VR experiences, and innovative spaces like Steven’s Lab, where interactive experiments unfold before your eyes. From the robot-dog Flint to Canada’s first robot-coa5ter, R05iE, and a 15-acre park surrounding the science of the developing brain, Spark is a hub for creative encounters.
Position Overview
Spark is currently recruiting for three (3) part-time, Seasonal Science Guides to join the Daily Operations team for 5 months. The Seasonal Science Guide, Daily Operations reports directly to the Floor Supervisor, Daily Operations. This role will be a key contributor to the guest experience at TELUS Spark. They are accountable for delivering a world-class level of customer service to guests. They actively demonstrate creativity, collaboration, flexibility, and exceptional engagement in every aspect of their work at Spark Science Centre. As a Seasonal Science Guide, Daily Operations you will start in the Daily Operations home base where you will act as a host in the lobby, galleries and exhibits with the goal of creating emotional connections with guests through the lens of science. This is a contract
Key Responsibilities
- Act as a host for all guests with high energy and enthusiasm, giving insider tips where appropriate and connecting with guests through science communication.
- Seek out guest interactions, creating special moments to enhance the guest experience at Spark.
- Deliver ground-breaking experiences for assigned roles and programming.
- Quantify the guest experience through the collection of surveys.
- Keep up to date on Spark programming, initiatives, membership offerings and promotions.
- Work collaboratively with other Spark teams to meet objectives, creatively solve issues, and anticipate challenges.
- Ensure personal and team activities are aligned with business and strategic goals of Spark.
- Keep up to date on Spark programming, initiatives, membership offerings and promotions.
- Maintain a safe teaching and learning environment for staff and our guests by following relevant Health and Safety policies.
- Model high performance, flexibility and kindness in a rapidly changing growth environment.
- Other duties as required and assigned.
Qualifications & Knowledge
- A minimum of 2 years of experience or expertise in customer service.
- A minimum of 1 year of experience communicating science to the public.
- An enthusiasm for science, technology, and proven experience with being ambassadors for science.
- Experience in the tourism industry is an asset.
- Demonstrates a passion for creating an amazing guest experience, going above and beyond to connect through science.
- Fluency in Microsoft Word, Excel and Teams and able to use most platforms.
- A proven track record of adding value to an organization’s culture and initiatives.
- A positive attitude!
- Ability to work a flexible schedule including evenings and weekends.
- Desire to work on a high performing team with a continuous upgrading culture to achieve high impact results. Fluidity and a desire to work hard and grow are essential.
- A high degree of creativity with the ability to leave your ego at the door.
- Willingness to learn and adapt to change.
Hourly rate: $16.42 per hour.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Don’t meet every single requirement? Studies have shown that women, people of colour, and persons with disabilities are less likely to apply to jobs unless they meet every single qualification. At Spark, we are dedicated to building a diverse and inclusive workplace so if you are excited about this role please apply! An excitement and passion for science can go a long way here so you may be just the right candidate for this or other roles at Spark.